Interacting with employees makes such a huge difference in business performance, but sadly too few employers realize this fact. How you interact with employees can determine how they perform, so if you employ people, you need to understand how you affect them. The truth is that words are important, but things like tone of voice can also have an impact on how others react. When interacting with employees, I’ve found that I can only be as good as my presentation. Even if I have the best of intentions, I simply cannot have the right impact if I present myself incorrectly.
Chalak Mitra Group of Companies’ Managing Partner, Manish Patel, recently crafted a blog in which he hit on being a leader through service, and I fully agree with him on this. In order to display leadership when interacting with employees, one must be willing to serve. In some cases, this means greeting customers when they come to dine, but it could also mean attending training sessions with employees. I’m not perfect, and I am always willing to learn. If I try to pretend that I’m perfect and above learning, my employees will see me as some authoritarian figure with whom they cannot relate. On the other hand, if I attend a training workshop with my employees, I am showing them that I am open to change and new things. This can make a big difference in our interactions.
Regular Interaction Makes a Difference
I’ve also found that regular employee interactions make a big difference. Too often, managers hold themselves away in offices, unaware that doing so can alienate employees. It almost becomes an us-versus-them mentality among employees in these situations. Instead, I like to get out and actually interact with employees of the Chalak Mitra Group of Companies. I find that doing so strengthens the bonds that employees have with the company, but it also shows that I’m human. Executives of companies can be seen as “above” the people they employ, but by visiting with and interacting with our employees, I am able to demonstrate that, not only am I a person too, but I’m also dedicated to employee success.
Approaching Difficult Situations
Something else that I’ve found in business is that it can be tough to approach difficult situations with employees. I consider myself a people person, and as such, I really enjoy interaction. What I don’t enjoy, however, is having to have negative conversations. This comes up from time to time with employees, as it always does in any business setting, but for me, it’s been a challenge to learn how to handle the negative stuff. For example, if I have to let someone go, I hate it. I hate having to make plans and I hate having to be the one to tell the person that we have to part ways. I think that this is something that most employees don’t realize when working for a company. No one likes doing things like firing people. Even if it’s for the betterment of the company or the employee, it’s still a difficult task that provides no joy for anyone involved. To mitigate this effect, I often have to spend a lot of time talking with the other partners at the Chalak Mitra Group of Companies to get their take on things before enacting a plan. This does help, but at the end of the day, I know that I am responsible for helping to steer the ship.
My goal is to ensure that our employees are taken care of and that they are given the tools to deliver the best service to our customers. I try to keep this in mind in all of my interactions, and if you have employees, I hope you do too.